I am delighted that you have chosen Rossendale Piano for your musical education. By taking lessons with me, students and guardians agree to the following:
Commitment to Time: When you book lessons with me, the time slot is exclusively reserved for you. It represents a commitment from both of us: my time as the teacher and your time as the student.
Cancellation Policy:
Fees are charged for the reserved slot, not based on attendance. If a lesson is cancelled and I'm unable to offer an alternative time slot within the same week, the fee for that lesson will still be due. This compensates me for the reserved time slot and the preparation I have done for the lesson.
Rescheduling: I understand that unforeseen events can occur. Should you need to cancel a lesson, I will do my very best to find a suitable time within the same week to reschedule. However, as a solo instructor with a tight schedule, there are limitations, and rescheduling is not always possible.
Monitoring Absences: Regular attendance is crucial for consistent progress. I monitor the frequency of missed lessons and if a student regularly misses their lesson slots, I will offer the student the opportunity to return to my waiting list until they can prioritise their piano lessons.
Payment of Fees: Payment is due monthly by standing order.
Exceptional Circumstances: I am understanding and compassionate when it comes to emergencies or extraordinary situations that might cause a missed lesson. If such a situation arises, please communicate with me directly, and we can discuss potential accommodations.
Safeguarding Policy:
The wellbeing of my students is paramount, and I am committed to providing a safe environment for learning. Lessons take place in an open and visible space, with responsible adults welcome to observe.
I adhere to the safeguarding guidance provided by EPTA UK to ensure a safe and secure learning environment for all students. For transparency and safety, indoor cameras record all lessons, and these recordings are securely stored in the cloud for 30 days before automatic deletion.
Your understanding and cooperation are deeply appreciated. This ensures a beneficial learning environment for every student and respects the dedication and professionalism I bring as your teacher. If you have any questions or concerns, feel free to contact me directly.